Shipping times depend on the distance and route, but we’ll provide an estimated delivery date when you book. 98% of our deliveries are completed within the estimated time frame.

Yes, all vehicles are fully insured during transport for your peace of mind. Our insurance coverage is among the highest in the industry.

Absolutely. We provide regular updates and tracking information so you can stay informed throughout the process. 99% of customers found our tracking system easy to use.

Although much depends on the time of year and specific route, the standard transit time-table is as follows: Up to 500 miles: 1 day 500-800 miles: 1-2 days 800-1100 miles: 2-3 days 1100-1400 miles: 3-4 days 1400-1800 miles: 4-5 days 1800-2100 miles: 5-6 days 2100-2500 miles: 6-8 days 2500-2800 miles: 7-9 days 2800-plus miles: 9-11 days

While we strive to meet your requested schedule as closely as possible, there are several factors that can impact exact pick-up and delivery times, such as traffic, weather conditions, other scheduled deliveries, and unforeseen mechanical issues. Although we aim to stick to your preferred timeline, we avoid making guarantees that might be affected by circumstances beyond our control.

Yes, we can arrange transportation for non-operational vehicles using trucks equipped with winches. However, your vehicle must still be able to roll, steer, and brake for loading onto standard carriers. If a forklift is necessary for loading or unloading, you can either arrange this yourself or we can provide one for an additional cost.

We recommend booking your vehicle shipment about 3-5 days before your desired pick-up date, as carriers typically finalize their routes only a few days in advance. While booking earlier can be beneficial, it’s not always necessary since carriers seldom plan their schedules too far ahead.

Yes, preparing your vehicle is important to minimize any risks during transport. We suggest removing all loose items, personal belongings, and after-market additions (except for essentials like your jack and spare tire). Ensure that all fluid levels are topped off, the gas tank is no more than half full, and the battery is fully charged. Disable any security systems or provide clear instructions on how to manage them. Additionally, remove toll tags and parking passes, wash your car before pickup, and document its condition with detailed photos.

We offer a full refund at no cost as long as your order has not yet been matched with a carrier. Once a carrier has been assigned to your order, the deposit becomes non-refundable.

If a contracted carrier is unable to fulfill the shipping agreement, we guarantee a full refund if we cannot find an alternative transportation solution within 7 days.

We offer various trailer options based on your needs. Open carriers are the most popular and cost-effective for most vehicles. For luxury, antique, or exotic vehicles, we recommend enclosed trailers, which offer maximum protection. For more information, request a quote and speak with one of our advisors.

Our quotes are tailored to your specific request and include all taxes, tolls, insurance, and door-to-door service. You can also send up to 100 lbs of personal belongings with your vehicle at no extra cost, but please obtain approval for any additional luggage before your scheduled pickup.

Our payment process is straightforward. No upfront payment is required. Once we match your shipment with a carrier, a deposit is processed. The remaining balance is due at pick-up or delivery, and can be paid directly to the driver via cash, cashier’s check, or money order.

Yes, many carriers allow you to transport up to 100 lbs of personal belongings in your vehicle’s trunk at no extra cost. Some may also permit items in the backseat, as long as they don’t exceed window level. However, please note that these items are not covered by the carrier’s insurance and are transported at your own risk. Always ensure the driver’s seat and front passenger seat are clear of any items.

You or an authorized representative must be present to hand over and receive the vehicle. If you’re unable to be there in person, please inform us in advance and provide the contact details of the person who will be present on your behalf.