1. Introduction

TopStarVentures LLC (“we,” “our,” or “us”) is committed to protecting the privacy of our customers and users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our auto transport brokerage services. By using our services, you consent to the data practices described in this policy.

2. Types of Information Collected

We collect the following types of personal information through our website and other interactions:

• Name
• Email address
• Phone number
• Mailing address
• Vehicle information (make, model, year, VIN)
• Pick-up and delivery locations
• Payment information (credit card number, billing address)
• IP address
• Browser type
• Operating system
• Website usage data (pages visited, time spent on site)
• Communication preferences

3. Method of Information Collection

We collect information from you when you:

• Register on our website
• Place an order for our services
• Fill out a form
• Communicate with us via phone, email, or chat
• Use our mobile application
• Opt-in to receive SMS notifications
• Browse our website (through cookies and similar technologies)
• Interact with our social media pages

4. Purpose of Data Collection and Usage of Collected Information

We collect and use your personal information for the following purposes:

• To provide and improve our auto transport brokerage services
• To process and fulfill your orders
• To communicate with you about your orders and services
• To send you important service-related notifications
• To respond to your inquiries and provide customer support
• To personalize your experience and deliver content and product offerings relevant to your interests
• To prevent fraud and enhance the security of our website and services
• To comply with legal obligations and enforce our terms of service

5. Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information:

• Use of secure servers and encryption technologies (SSL/TLS) for data transmission
• Regular security assessments and vulnerability scans
• Firewalls and intrusion detection systems
• Limited access to personal information by employees on a need-to-know basis
• Employee training on privacy and security practices
• Secure disposal of data when no longer needed
• Regular backups to prevent data loss

6. Data Sharing and Information Sharing

We may share your personal information with:

• Trusted service providers who assist us in operating our business and servicing you, such as:
  • Payment processors for secure transaction handling
  • Shipping and logistics partners for order fulfillment
  • Customer service providers
  • IT and cloud service providers
• Law enforcement or other governmental agencies when required by law
• Legal counsel and professional advisors when necessary

Important Note: SMS opt-in and phone numbers collected for SMS purposes will not be shared with third parties or affiliates for marketing purposes.

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties for marketing purposes. When we share information with service providers, it is solely for the purpose of performing services on our behalf, and they are obligated to maintain the confidentiality and security of the information.

7. User Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of any inaccurate information
• Request deletion of your personal information (subject to legal requirements)
• Withdraw consent for SMS notifications
• Request a limitation on the processing of your data
• Receive your data in a portable format

To exercise these rights, please contact us using the information provided in the “Contact Information” section.

8. Contact Information

If you have any questions or concerns about this policy or how your personal information is handled, please contact our support team at:

Email: customercare@topstarventuresllc.com
Phone: +1 (866) 894-0955